Šajā dokumentā ir izklāstīti garantijas noteikumi (turpmāk — “Garantija”) šim Greenworks elektriskajam vai akumulatora izstrādājumam (turpmāk — “Izstrādājums”). Garantiju izsniedz Greenworks (turpmāk — “Greenworks”).
Ciktāl to pieļauj tiesību akti, šī Garantija un tajā noteiktie tiesiskās aizsardzības līdzekļi ir ekskluzīvi un aizstāj visas citas garantijas, tiesiskās aizsardzības līdzekļus un nosacījumus neatkarīgi no tā, vai tie ir mutiski, rakstiski, likumā noteikti, tieši vai netieši. Greenworks atsakās no visām likumā noteiktajām un netiešajām garantijām, tostarp, bet ne tikai, garantijām par Izstrādājuma komerciālo kvalitāti un piemērotību konkrētam mērķim, kā arī garantijām attiecībā uz slēptiem vai latentiem Izstrādājuma defektiem, ciktāl to pieļauj tiesību akti. Ciktāl no šādām garantijām nevar atteikties, Greenworks ierobežo šo garantiju ilgumu un tiesiskās aizsardzības līdzekļus līdz šīs Garantijas termiņam un pēc Greenworks izvēles — līdz turpmāk aprakstītajiem remonta un nomaiņas pakalpojumiem.
Garantija Period:
Consumer/ Private usage
• Produktss and chargers 36 months
• Batteries 24 months
Commercial usage
• Products and chargers 12 months
• Batteries 12 months
Applicability
Commercial usage is when the Product is purchased and used by a company, an organization or any other legal person (a “Commercial Party”).
Consumer usage is when the Product is purchased and used by a consumer (a “Consumer”).
Rental usage is not covered by this warranty.
If a Commercial Party transfers the ownership of the Product to a third party on the second-hand market, the Warranty immediately ceases to apply. If a consumer sell to a consumer the warranty lapses.
The Warranty Period starts on the date of purchase of the Product and must be documented by a dated invoice or receipt (end user).
Garantijas segums un ierobežojumi
Garantija attiecas uz jebkuras Izstrādājuma daļas remontu vai nomaiņu, ja ir pierādīts, ka normālas lietošanas apstākļos tai ir materiālu vai ražošanas defekts, izņemot normālu nolietojumu (tostarp, bet ne tikai, krāsotu vai pārklātu virsmu dabisku izbalēšanu, pārklājuma lobīšanos un citu dabisku nolietošanos), piemērojamajā Garantijas periodā.
Garantijas remonts un/vai nomaiņa tiks veikta bez maksas par darbu un/vai rezerves daļām. Visas bojātās daļas vai Izstrādājumi, kas nomainīti saskaņā ar šo Garantiju, var tikt paturēti un kļūt par Greenworks ekskluzīvu īpašumu.
Jebkura saskaņā ar šo Garantiju nomainītā daļa tiks uzskatīta par sākotnējā Izstrādājuma daļu, un nomainītajām daļām vai Izstrādājumiem piemērojamā garantija beigsies sākotnējā Garantijas perioda beigu datumā.
This Warranty does not apply in the event
• of misusage of the Product such as overloading;
• of usage of non-genuine spare parts and accessories together with the Product;
• of exposure of the Product to soot and smoke, chemical agents, bird droppings, water, corrosive materials or corrosive environments;
• of collision, neglect, unauthorized alteration, misuse, incorporation or use of unsuitable attachments or parts;
• the Product has been incorrectly connected to a power supply or the wrong power or voltage has been used;
• damage to the Product occurs as a result of incorrect maintenance;
• the user has used operating methods other than those indicated in the owner’s manual of the Product;
• any modification of the Product has been made; or
• the original identification markings of the Product have been altered or removed or if the CE marking is missing.
Furthermore, the Warranty does not cover any
• consumable parts including but not limited to tire, bearings, cables, belts, cutting blades, collecting bags, carbon brushes, chucks, power cords, drill bits, sanding plates, carry cases, saw chains, trimmer lines, trimmer head knob etc.; or
• cleaning, adjustment, and normal periodic maintenance work (i.e. blade sharpening and belt and cable adjustments).
Auger and paddle assemblies, skid shoes, and scraper bars of snow throwers/snow blowers, tiller tines of roto-tillers, mower blades and mower deck housings are specifically not warranted against impact damage including, but not limited to, abrasive damage.
Battery
The warranty covers mechanical failures and defects in workmanship.
A battery is a consumable product, and its ability to store the same amount of energy decreases over time.
Spare parts
The warranty period for spare parts is 6 (six) months. This does not apply on spare parts used for warranty repairs or consumable parts.
Practical
• All servicing of the Produkts during the Garantija Period, should be made by an authorized Greenworks servisa pārstāvis in order for the Garantija to apply (or by equal professional pakalpojumu sniedzējs).
• Ja gala lietotājam ir aizdomas, ka ierīcei ar iespējamu defektu varētu būt piemērojama ražotāja garantija, gala lietotājam bojātais Izstrādājums jānogādā iegādes vietā garantijas izvērtēšanai.
Dažās valstīs un noteiktos gadījumos pilnvarots Greenworks servisa pārstāvis var nosūtīt Izstrādājumu uz centrālo servisa centru. Šādos gadījumos komersantam vai patērētājam (atkarībā no situācijas) pašam vai ar pilnvarota Greenworks servisa pārstāvja palīdzību jānodrošina, lai Izstrādājums būtu droši sagatavots un iepakots bez jebkāda bīstama satura, pievienojot detalizētu konstatētā defekta aprakstu.
Izņemot šajā Garantijā paredzētos gadījumus un maksimālajā tiesību aktos atļautajā apmērā, Greenworks nav atbildīgs par tiešiem, īpašiem, nejaušiem vai izrietošiem zaudējumiem, kas radušies garantijas nosacījumu pārkāpuma dēļ vai saskaņā ar jebkuru citu tiesību teoriju, tostarp, bet ne tikai, par lietošanas iespējas zaudējumu, ieņēmumu zaudējumu, faktiskās vai paredzamās peļņas zaudējumu (tostarp peļņas zaudējumu no līgumiem), paredzēto ietaupījumu zaudējumu, uzņēmējdarbības zaudējumu, iespēju zaudējumu, nemateriālās vērtības zaudējumu, reputācijas zaudējumu vai jebkādiem netiešiem vai izrietošiem zaudējumiem vai kaitējumu neatkarīgi no tā rašanās veida, tostarp daļu vai Izstrādājuma nomaiņu.
Iepriekš minētais ierobežojums neattiecas uz prasībām saistībā ar nāvi vai miesas bojājumiem vai uz likumā noteiktu atbildību par tīšām darbībām, rupju neuzmanību un/vai bezdarbību.
Garantija ir spēkā Eiropas Savienībā, Šveicē, Norvēģijā, Islandē un Lihtenšteinā, Ukrainā.
The conditions can be updated without further notice.
For the Product warranty please fill the form:
If Product is to be repaired, please deliver it to the service partner at:
UAB “Robotų servisas”
info@robotuservisas.lt
+370 607 90010
Ukmergės 322, 2nd floor, Vilnius
Įmonės kodas 305582116
PVM mokėtojo kodas LT100013236210
AB SEB bankas Kodas: 70440
Sąskaita: LT787044090100420901
Battery guide
Introduction
All Globe Tools batteries produced today are Lithium-Ion batteries. They are basically the same as used in laptop computers, tablets, electric cars and more.
The battery delivers high power from full to empty. A huge benefit compared to i.e., conventional car batteries is that they only drain out a very small amount during storage, a fully charged battery can be stored over 20 years without losing all its power. The battery also does not get damaged if completely drained during storage.
Self-diagnosis
The battery makes internal checking of cells and circuits from time to time, if the battery is left with very low charge level for longtime storage, the self-diagnosis may drain the battery to a “low safety limit”, were the Battery Management System (BMS) puts the battery in “recovery mode” to keep it safe (See below description how to get the battery out from “recovery mode”).
Storage
For general storage always store the battery indoors in a non- humid environment. Store the battery between +5C to +45C. Avoid direct sunlight, chemicals, heat radiation and other hostile environments.
The battery does not need to be recharged during longtime storage as described above.
Lifetime
A battery that is “normally” used can last for more than 1000 cycles. A cycle is when the battery goes from fully charged to empty and back to fully charged again. A battery is to consider as a consumable product and will eventually lose its ability to store the same amount of energy as when it was new.
New battery
A new battery is charged up to 30% when delivered.
There is a “run in period” for a new battery, it will reach its full capacity after 8-10 cycles.
Temperature
Warm and cold temperatures affect the battery. The normal usage span is -20C to +45C. The battery can be used below and above these limits, but the BMS may shut the battery down to avoid it from being damaged. The usage time will be shorter in cold conditions.
If the BMS shuts off the battery store the battery in above mentioned temperature span for approx. 30 minutes to allow it to return to working temperature.
Charging
The battery can be recharged no matter the power it holds for the moment. To charge it when at i.e. 40% or 75% does not affect the battery negatively.
The charger will sense the status of the battery and charge it accordingly.
Please see the charger’s manual for details about status indicators, as they may vary.
Allow a battery that is warm from usage to cool down before recharging. Some chargers have internal fans to cool the battery when charging, but the battery may still need to cool on its own first.
The battery will be warm when charging.
Be sure to press the battery all the way into the charger until “click”.
Charge the battery between temperature +5C and +45C (keep out of direct sunlight).
When the battery reaches 100% charge the charger stop the charging.
Recovery mode
If the battery is completely drained and does not take “normal” charge it might be in recovery mode. In that case place the battery in the charger for 20h. The charger will “recover” the battery and after this the battery will work and charge as normal. This does not affect the lifetime of the battery. The charger also shows normal charging, the green light flashes.
Usage
When in use the battery will get warm. The more power that is required the warmer the battery will get. This is normal. The BMS will shut the battery if it gets too warm to protect it.
Allow the battery to cool down before recharging.
Troubleshooting
If the battery does not charge under normal circumstances, please make sure that:
- The charger works.
- The battery is fully inserted in the charger (click sound).
- The ambient temperature is between stated values.
If above does not solve the issue, then allow the battery to go through the recovery recharge mentioned above. If this does not wake up the battery it might be subject for factory warranty, if still within the warranty period (see warranty terms and conditions).
Recycling
Globe Tools participates in recycling processes in each region where we have sales. Globe Tools contributes to public recycling stations via an annual fee. The batteries contain valuable material that will be recycled in the battery recycling process.
Globe Tools does not recommend trying to repair damaged batteries.
Go green, use Globe Tools products, and recycle.
SPARE PARTS
Rezerves daļas skatiet Greenworks tiešsaistes katalogā