GREENWORKS TERMS AND CONDITIONS OF PURCHASE

General provisions
1. These terms and conditions of purchase (hereinafter – the Terms), together with all documents referred to in these Terms, are intended to provide information about KML Trading, MB (hereinafter – the Seller) and to set out the conditions for the sale of garden equipment, consumables, accessories, batteries and other goods (hereinafter – the Goods) sold in this online store to persons purchasing them (hereinafter – the Buyer).
2. These Terms apply when purchasing Goods at http://www.greenworksbaltic.com.
3. These Terms apply to any contracts concluded between the Seller and the Buyer for the sale of Goods (hereinafter – the Contract). Before placing any order for Goods in the online store, the Buyer must carefully read these Terms and make sure that they understand them properly. Please note that before completing an order, the Buyer must agree to these Terms and the Privacy Policy; otherwise, the order cannot be completed and the Goods cannot be ordered.
4. These Terms may be amended in accordance with the procedure set out in Section 6. Each time Goods are ordered, the Buyer must review the Terms to make sure that they fully understand the conditions applicable to that particular order.
5. These Terms were last updated on 21 July 2021.
Information about the Seller
1. The Seller of the online store www.greenworksbaltic.com is KML Trading, MB, a Lithuanian company duly registered and operating in the Republic of Lithuania, legal entity code 305643170, registered address Saulėtekio al. 15-1, LT-10224 Vilnius. Information about the Seller is collected and stored in the Register of Legal Entities, administered by the State Enterprise Centre of Registers. The Seller’s VAT identification number is LT100013468110.
2. KML Trading, MB is an authorised representative of the Greenworks manufacturer in Lithuania, Latvia and Estonia.
3. More information about the Seller is provided in the About Us.
4. The Seller’s contact information is provided in the Contacts.
Goods
1. Images, sketches and photographs of the Goods displayed in the online store are for illustrative purposes only and the actual products may differ from those shown. The Seller cannot guarantee that the Buyer’s device screen will accurately display the colours or scale of the Goods. The Buyer understands that the Goods may differ slightly from their images. The displayed sketches and photographs may not be used as a basis for claims. Goods are considered to be of proper quality if they correspond to the sample, model or description provided in the online store.
2. The packaging of the Goods may differ from that shown in the images or photographs in the online store.
3. The Seller is not responsible for differences between the Goods and the specifications of other products; such differences do not mean that the Goods have a manufacturing or material defect.
4. Not all Goods displayed in the online store are available in the Seller’s warehouses. If the Seller does not have the ordered Goods in stock but the Buyer wishes to purchase them from a catalogue, the Contract is concluded in accordance with Article 6.356 of the Civil Code of the Republic of Lithuania, and if the Buyer wishes to withdraw from the Contract or return Goods of proper quality, the Buyer must reimburse the Seller for necessary expenses incurred in performing the Contract.
5. Goods displayed in the online store may be available in the Seller’s warehouses or ordered directly from the manufacturer. If an ordered item is no longer available or cannot be ordered, the Buyer will be informed immediately by email or other means (telephone call and/or SMS), and fulfilment of the order for that item will be terminated.
6. The Seller has the right to set minimum and/or maximum quantities that may be ordered for certain Goods or groups of Goods in a single order.
Processing of personal data
1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. As the Privacy Policy contains important provisions relating to these Terms, the Buyer is advised to read it carefully and make sure that all provisions of the Privacy Policy are understood and acceptable.
Conclusion of the purchase and sale contract
1. Goods in this online store may be purchased by:
  1. natural persons aged 16 (sixteen) years or older;
  2. legal entities.
2. By accepting these Terms, a person confirms that they have the right to purchase Goods in this online store.
3. The ordering procedure established by the Seller gives the Buyer an opportunity to check and correct errors before submitting the final order. The Buyer is advised to read and check the order carefully at every stage of the ordering process.
4. The Contract between the Buyer and the Seller is deemed concluded when the Buyer has formed a shopping cart in the online store, provided the Buyer’s first and last name (in Latin characters), delivery address and exact postal code, selected a payment method, reviewed these Terms, clicked the “Order” button and paid for the order or selected the payment method specified in Clause 11.1.3. If the order is not paid for, the Contract is deemed not to have been concluded. The Seller has the right to contact the Buyer using the telephone number or email address provided in the order on the basis of the concluded Contract or to resolve any questions concerning performance of the Contract.
5. After the Buyer submits and pays for the order, or selects the payment method specified in Clause 11.1.3, an email confirming receipt of the order is sent to the Buyer.
6. Once the order has been prepared, the Seller sends the Buyer an email and/or SMS informing the Buyer that the Goods have been dispatched or are ready for collection from the store, depending on the delivery method selected.
7. Every Contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
8. By concluding the Contract, the Buyer agrees that the VAT invoice containing the purchase details will be sent to the specified email address or enclosed with the shipment. The VAT invoice is issued with the date on which the Goods are handed over to the courier or collected/accepted, depending on the delivery method selected and which of the Seller’s suppliers supplies the Goods in the particular case.
9. If the Seller is unable to sell the Goods, for example because they are out of stock, no longer sold, or because of an error in the price or quantity shown in the online store as referred to in Clause 9.4 of these Terms, the Seller will inform the Buyer by email or other means (telephone call and/or SMS) and the order will not be fulfilled. If the Buyer has already paid for the Goods, the Seller will refund the amounts paid within 14 (fourteen) calendar days.
Right to amend the Terms
1. The Seller reserves the right to amend these Terms, including, but not limited to, due to:
  1. changes to payment terms;
  2. changes in applicable legislation.
2. Each time Goods are ordered, the version of these Terms in force at that time shall apply for the purpose of concluding the Contract between the Seller and the Buyer.
Returns of Goods and withdrawal from the Contract
1. Returns and exchanges of Goods are carried out in accordance with Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 “On Approval of the Retail Trade Rules”.
2. Where the Buyer is a consumer as defined in Article 6.2281 of the Civil Code of the Republic of Lithuania, the Buyer has the right, without giving any reason and within the period specified in Clause 7.4 of these Terms, to withdraw from the purchase and sale contract and return the received (collected) Goods. This means that if, during that period, the Buyer changes their mind or decides for another reason to refuse the Goods, the Buyer may notify the Seller of the request to return the Goods and recover the money paid, provided that the Goods have not been used or damaged and their appearance has not substantially changed, except for changes necessary to inspect the Goods. The cost of returning the Goods is borne by the Buyer.
3. The above right to return Goods does not apply to Contracts for:
  1. Goods made to the Buyer’s specifications that are not prefabricated and are produced on the basis of the Buyer’s individual choice or instructions, or Goods clearly personalised to the Buyer’s individual needs;
  2. Goods liable to deteriorate rapidly or with a short shelf life;
  3. sealed Goods that were unsealed after delivery and are unsuitable for return for health protection or hygiene reasons;
  4. Goods which, after delivery, by their nature become inseparably mixed with other items;
  5. sealed audio or video recordings or sealed computer software that were unsealed after delivery;
  6. all other statutory exceptions where the right of withdrawal does not apply to the Buyer, as set out in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.
4. The Buyer’s right to return Goods applies only to natural persons and arises from the date the Contract is concluded as defined in Section 5 of these Terms. The Buyer has the right, within 14 (fourteen) days from delivery of the Goods, to return the Goods to the Seller and recover the money paid or request replacement of the Goods. In individual cases specified by the Seller, Goods of proper quality may also be returned within a longer period.
5. A Buyer wishing to return Goods and withdraw from the Contract must send the Seller a completed request entitled “Request to replace or return goods”, stating the decision to withdraw from the Contract. Upon receiving the Buyer’s notice, the Seller will promptly send confirmation of receipt.
6. Goods are returned to the KML Tading, MB online store at http://www.greenworksbaltic.com by completing the electronic goods return form subject to the exceptions specified under Product warranty and Returns and exchanges .
7. The Buyer must return or hand over the Goods to the Seller or to a person authorised by the Seller to receive them without undue delay and no later than 14 (fourteen) days from the date of delivery. The deadline is met if the Buyer dispatches the Goods before the end of the 14 (fourteen) day period.
8. The Buyer may exercise the right to return the Goods only if the 14 (fourteen) day return period has not expired and if the Goods can be restored to their original condition and sold at full or reduced price.
9. A Buyer who returns Goods will be refunded all amounts paid for the Goods, including delivery costs, except for the exceptions provided for in Clause 3.5 of the Contract. After receiving the Goods and assessing their quality, the Seller will refund the price of the Goods no later than within 14 (fourteen) days, subject to Clause 7.14 of these Terms. If only part of the Goods is returned, delivery costs are not refunded. If Goods are returned because of quality defects, Clause 7.13 of these Terms applies. Current delivery and service rates are provided in the section Delivery and collection of Goods.
10. The Buyer is liable for any reduction in the value of the Goods, including but not limited to the cases referred to in Clause 7.11 of these Terms, resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods. Accordingly, the Seller has the right to refuse the return or unilaterally reduce the amount refunded to the Buyer in proportion to the reduction in value.
11. Returned Goods must be complete, unused, undamaged, clean, in the manufacturer’s original undamaged and clean packaging, retain their merchantable appearance and have the original intact labelling (labels, protective films, etc.). All returned Goods must include authentic labels, protective bags and the same accessories with which they were sold. If the Goods are incomplete, used, damaged, dirty, not in the manufacturer’s original packaging, in damaged or dirty packaging, have lost their merchantable appearance or have damaged original labelling, they will not be accepted for return. Any gifts received with the Goods must also be returned.
12. When returning Goods, the Buyer must provide the VAT invoice or another document confirming the purchase and the order number.
13. If the Buyer returns Goods because of quality defects, the Seller undertakes to refund in full the price paid for the defective Goods and reimburse delivery and return costs. If only part of the Goods is returned, delivery costs are not refunded. If the Buyer chooses a return method other than that offered by the Seller and this results in disproportionate or higher costs, the Seller is not required to cover those additional return costs.
14. As a rule, the Seller transfers refunds to the bank account specified by the Buyer at any bank operating in the Republic of Lithuania.
15. The Seller has the right to withhold the Buyer’s refund until the Goods have been returned to the Seller and checked for compliance with Clauses 7.10 and 7.11 of these Terms.
16. If the Goods were delivered to the Buyer after withdrawal from the Contract:
  1. the Buyer must immediately return the Goods to the Seller;
  2. except in cases involving defective Goods as provided for in Clause 7.13, the Buyer is responsible for the cost of returning the Goods to the Seller;
  3. the Buyer must take proper care of the Goods until they are returned to the Seller;
  4. the price of the Goods and delivery costs are reimbursed to the Buyer in accordance with Clause 7.9.
17. The Buyer shall in all cases retain the rights arising from the sale of defective Goods under the laws of the Republic of Lithuania. The return rules set out in this Section 7 or elsewhere in these Terms do not affect the existence of those rights.
Delivery
1. Delivery to the specified address
  1. At the Buyer’s choice, the Goods are delivered at the Buyer’s expense by a transport company. In individual cases specified by the Seller, delivery is at the Seller’s expense.
  2. When selecting delivery of Goods to a specified address, the Buyer undertakes to provide the exact delivery location. The exact delivery price depends on the volume and weight of the shipment. Current delivery charges are provided in the section Delivery and collection of Goods.
  3. The Buyer’s order will be fulfilled by the planned delivery date specified in the dispatch notice referred to in Clause 5.6, except where events beyond the Seller’s control occur as defined in Section 17 of these Terms.
  4. Goods are normally delivered to the address specified by the Buyer within the time limits stated in the section Delivery and collection of Goods. The Buyer is always informed by email of the expected delivery date.
  5. Title to the Goods passes to the Buyer when the courier hands the Goods over to the Buyer. The risk of accidental loss of or damage to the Goods passes to the Buyer when the Buyer or a person designated by the Buyer, other than the courier, takes possession of the Goods. If the carrier is selected by the Buyer, the risk referred to in this paragraph passes to the Buyer when the Goods are handed over to the carrier.
  6. At the time of delivery, the Buyer or, as applicable, the Buyer’s representative must inspect the condition of the shipment packaging together with the representative of the transport company, in accordance with the rules of the courier service provider(s).
  7. If damage to the shipment packaging is identified, the Buyer or, as applicable, the Buyer’s representative has the right to refuse the shipment. In such a case, the representative of the courier service provider, together with the Buyer or the Buyer’s representative, completes a special shipment inspection report supplied by the courier service provider, recording the damage found.
  8. If the Buyer or the Buyer’s representative accepts the shipment and signs the data terminal or paper delivery confirmation presented by the courier service provider without remarks, the Goods are deemed to have been delivered in undamaged shipment packaging and any additional services stated in the data terminal or paper delivery confirmation are deemed to have been properly performed, unless proven otherwise.
  9. Once the Goods have been delivered and handed over at the address specified by the Buyer, they are deemed to have been delivered to the Buyer regardless of whether they are actually accepted by the Buyer or by another person at that address. If the Goods are not delivered on the planned delivery date, the Buyer must inform the Seller immediately, but no later than the day following the planned delivery date.
  10. If the Goods will be accepted by a person other than the Buyer, the Buyer must provide that person’s details when completing the delivery information for the order.
  11. When accepting the Goods, a valid identity document must be presented so that the Buyer can be properly identified. If the Buyer cannot accept the Goods personally and the Goods are delivered to the address specified by the Buyer, the Buyer may not make claims against the Seller on the grounds that the Goods were delivered to an improper person.
  12. Within 14 (fourteen) days from delivery, the Buyer must inspect the packaging, quantity, quality, assortment, completeness and configuration of the Goods. If the Buyer fails to do so and does not submit claims to the Seller within that period, the packaging is deemed proper and the quantity, quality, assortment, completeness and configuration are deemed to comply with the Contract.
Price of Goods and delivery costs
1. The prices of the Goods shall be those stated in the online store. The Seller makes all reasonable efforts to ensure that the prices are correct at the time the Buyer places an order. If the Seller identifies inaccuracies in the prices of Goods, Clause 9.4 of these Terms applies.
2. Prices of Goods may change, but such changes will not affect Contracts already concluded.
3. Prices of Goods are stated inclusive of VAT, where applicable, at the rate applicable in the Republic of Lithuania at the relevant time. If the VAT rate changes between the order date and the delivery date, the price may be adjusted to reflect the change, except where the Buyer has paid for the Goods in full before the VAT change takes effect. The Seller will inform the Buyer in writing of such a price change and allow the Buyer either to purchase the Goods at the adjusted price or cancel the order. The order will not be processed until the Buyer responds. If the Buyer cannot be contacted using the contact details provided, the order will be deemed cancelled and the Buyer will be informed in writing.
4. Because the Seller’s online store offers a very wide range of Goods, despite all reasonable efforts there remains a possibility that some Goods may be displayed at incorrect prices. If the Seller determines that the price of Goods is incorrect, the Seller will inform the Buyer by email or other means (telephone call and/or SMS) and cancel the order. If the Buyer wishes to purchase the same Goods at the correct price, they must place a new order. If the pricing error is obvious and the Buyer could reasonably have recognised it, the Seller is not obliged to sell the Goods at the incorrect lower price.
Application of reverse-charge VAT
1. Reverse-charge VAT applies to Goods specified by the laws of the Republic of Lithuania. Reverse-charge VAT will not apply if the VAT payer placing the order makes payment from a bank account that does not belong to that VAT payer. Discounts do not apply where reverse-charge VAT is used.
Payment
1. The Buyer may pay for the Goods under the conditions specified in the Payment section:
  1. using online banking;
  2. by ordinary bank transfer;
  3. in cash or by bank card when collecting the Goods.
  4. by bank payment card (credit or debit);
  5. PayPal.
2. Buyers may also pay by bank transfer to the Seller’s account specified in the advance VAT invoice sent to the Buyer, indicating the order number assigned to the Buyer in the payment reference.
  1. Legal entities paying by bank transfer or online banking are advised to include the company code in the transfer information to enable faster identification of the payer. This allows the order to be confirmed and processing to begin more quickly.
3. If the Buyer selects a payment method specified in Clauses 11.1.1, 11.1.2, 11.1.4 or 11.1.5, the Buyer must confirm the payment order with the Buyer’s bank no later than 24 (twenty-four) hours after clicking the “Order” button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has declined to conclude the Contract and to cancel the order.
4. The Goods selected by the Buyer are reserved in the Seller’s system and the Seller begins processing the order:
  1. when the Seller receives notification from the Buyer’s bank that payment for the selected Goods has been made – in the cases of Clauses 11.1.1, 11.1.2, 11.1.4 and 11.1.5;
  2. immediately after the order is placed as provided for in Section 5 – in the case of Clause 11.1.3.
5. More detailed information relating to payment is provided in the Payment.
Buyer’s obligations
1. The Buyer undertakes to provide only correct and complete information in the purchase form. If the information provided in the purchase form changes, the Buyer must update it immediately.
2. The Buyer undertakes to use the online store honestly and properly and not to interfere with its operation or stable functioning. If the Buyer fails to comply with this obligation, the Seller has the right, without prior notice, to restrict, suspend or terminate the Buyer’s ability to use the online store and is not liable for any resulting losses suffered by the Buyer.
3. The Buyer must pay for the ordered Goods and accept them in accordance with these Terms.
4. Notwithstanding the obligations set out elsewhere in these Terms, before starting to use the Goods, including assembly or installation, the Buyer undertakes to inspect them and make sure that the Goods received are the Goods ordered.
5. The Buyer must comply with the other requirements set out in these Terms and in the laws of the Republic of Lithuania.
Manufacturer’s warranty
1. The Goods sold by the Seller are covered by a manufacturer’s warranty. More detailed information about the warranty and applicable conditions is provided in the section Product warranty.
Seller’s obligations
1. The Seller undertakes to:
  1. make reasonable efforts to enable the Buyer to use the services provided by the online store properly;
  2. respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Terms, the Privacy Policy and the laws of the Republic of Lithuania.
2. The Seller undertakes to comply with all requirements assumed under these Terms.
Quality of Goods
1. The Seller guarantees the quality of the Goods. The Seller provides quality warranties of specified duration for different types of Goods; the specific warranty period and other conditions are stated in the section Product warranty. The manufacturer’s warranty obligations apply only if the installation and operating conditions of the Goods have not been violated.
2. Defects in the Goods are remedied and defective Goods are repaired, replaced or returned in accordance with the procedure set out in these Terms and the requirements of applicable laws of the Republic of Lithuania.
3. A Buyer wishing to submit a complaint regarding defective or incomplete Goods may do so by email at pagalba@kml-trading.com.
4. When submitting a complaint, the Buyer must provide the following information:
  1. the VAT invoice or another document confirming the purchase and the Goods order number;
  2. a description of the defect, malfunction or missing part in the incomplete set;
  3. other evidence, for example a photograph of the Goods, a photograph of the defective area (where the defect is mechanical and can be photographed), a photograph of the Goods packaging, or other relevant evidence.
5. When submitting a complaint, the Buyer must state how they would like the claim to be resolved:
  1. by the Seller remedying the defects in the Goods free of charge within a reasonable period, where the defects can be remedied;
  2. by an appropriate reduction in the purchase price;
  3. by replacing the Goods with equivalent Goods of proper quality, except where the defects are minor or arose through the Buyer’s fault;
  4. by refunding the price paid for the Goods and terminating the Contract where the defective Goods constitute a material breach of the order.
6. After the complaint has been examined, a response will be provided within 14 (fourteen) days.
7. For warranty service matters, the Buyer may submit questions by email to pagalba@kml-trading.com.
Liability
1. The Buyer is responsible for actions performed using the online store, including, but not limited to, the accuracy of the information provided in the purchase form. The Buyer assumes responsibility for consequences arising from incorrect or inaccurate information provided in the purchase form.
2. The Buyer is responsible for safeguarding their login credentials and/or disclosing them to third parties. If third parties use the services of the online store by logging in with the Buyer’s credentials, the Seller will treat such a person as the Buyer, and the Buyer is responsible for all actions performed by that third party in the online store.
3. To the extent permitted by applicable law, the Seller is released from liability where losses arise because the Buyer, despite the Seller’s recommendations and the Buyer’s own obligations, failed to review these Terms, the Privacy Policy or other documents referred to in these Terms, although the Buyer had the opportunity to do so.
4. Pursuant to Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer and the Seller agree that confirmation of the Buyer’s actions in the online store using login data (identification code) has the legal force of an electronic signature established in Article 8(1) of that law, i.e. the same legal force as a handwritten signature and is admissible as evidence in court. The Buyer must keep the online store login data secure and confidential, ensure that only the Buyer knows and uses them, and must not transfer them or otherwise enable other persons to access or use them. If the Buyer suspects that another person may have obtained the login data, the Buyer must immediately notify the Seller and must also immediately inform the Seller of any breach or disclosure of the login data. All actions performed using the Buyer’s identification code are deemed to have been performed by the Buyer, who assumes full responsibility for the consequences of such actions.
5. The parties are liable for breach of a Contract concluded through the online store in accordance with the laws of the Republic of Lithuania.
6. If the Seller breaches these Terms, the Seller is liable for damage or loss suffered by the Buyer that arises as a foreseeable consequence of the breach. Damage or loss is foreseeable if it is an obvious consequence of the Seller’s breach or if such damage or loss was contemplated by the Seller and the Buyer when concluding the Contract.
7. If the Buyer uses the Goods for commercial, business or resale purposes, the Buyer agrees that the Seller will not be liable for any loss of profit, business loss, business interruption or loss arising from a lost business opportunity.
8. The Seller is not responsible for information provided on websites of other companies, even if the Buyer accesses those websites through links in the Seller’s online store.
Events beyond the Seller’s control
1. The Seller will not be liable for failure to perform or delay in performing the Contract or any obligations under the Contract if such failure or delay results from events beyond the Seller’s control as defined in Clause 17.2 of these Terms.
2. An event beyond the Seller’s control means any act or event that the Seller cannot reasonably control.
3. If an event beyond the Seller’s control occurs and affects proper performance of the Seller’s obligations under the Contract:
  1. the Seller will immediately inform the Buyer; and
  2. performance of the Seller’s obligations under the Contract will be suspended and the time for performance will be extended for the duration of the event beyond the Seller’s control. If such events affect delivery of the Goods to the Buyer, the Seller will agree a new delivery date with the Buyer after the event has ended.
Sending information
1. The term “in writing” used in these Terms also includes email.
2. To contact the Seller in writing, or where these Terms require the Buyer to contact the Seller in writing, the Buyer sends an email to pagalba@kml-trading.com or a regular letter to KML Trading, MB, Saulėtekio al. 15-1, LT-10224 Vilnius. The Seller will inform the Buyer in writing, usually by email, that the notice has been received. For withdrawal from the Contract, the procedure for contacting the Seller is set out in Section 7 of these Terms.
3. The Seller sends all notices to the Buyer at the email address provided by the Buyer in the purchase form.
Other provisions
1. Any Contract concluded between the Seller and the Buyer is governed by these Terms together with the documents expressly referred to herein. Any deviation from these Terms is valid only if recorded in a written document.
2. Under the laws of the Republic of Lithuania, the Buyer has certain rights relating to defective Goods. No provision of these Terms should be interpreted as restricting or limiting the exercise of those rights.
3. The Seller has the right to assign its rights and obligations under the Contract to a third party or parties, but such assignment will not affect the Buyer’s rights or the Seller’s obligations under these Terms. In the event of such assignment, the Seller will inform the Buyer by providing information about the assignment in the online store.
4. The Buyer may not assign or transfer all or part of the rights and obligations arising from these Terms to a third party or parties without the Seller’s written consent.
5. If any provision of these Terms is found by a court to be unlawful, invalid or unenforceable, the remaining provisions remain valid and effective in full. Any provision found to be unlawful, invalid or unenforceable only in part or to a certain extent remains valid to the extent that it has not been found unlawful, invalid or unenforceable.
6. Unless otherwise stated in these Terms, any delay by the Seller in exercising a right under the Contract does not release the Buyer from performance of an obligation and does not constitute a waiver of that right; partial performance of an obligation or partial exercise of a right does not mean that the obligation need not be performed in full or that the right cannot be exercised further.
7. These Terms and the relations between the parties under these Terms, including matters concerning conclusion, validity, invalidity, performance and termination of the Contract, are governed by the laws of the Republic of Lithuania and shall be interpreted in accordance with those laws.
8. Any dispute, disagreement or claim arising out of or relating to these Terms, their breach, termination or validity shall be finally resolved in accordance with the laws of the Republic of Lithuania.
9. The Buyer may submit requests or complaints regarding Goods purchased in the Seller’s online store through the electronic consumer dispute resolution platform at http://ec.europa.eu/odr/.
10. Consumer disputes are resolved out of court by the State Consumer Rights Protection Authority, registered office at Vilniaus g. 25, LT-01402 Vilnius, http://www.vvtat.lt.