DELIVERY OF GOODS

DELIVERY TO THE SPECIFIED ADDRESS THROUGHOUT LITHUANIA

The ordered goods will be delivered to you anywhere in Lithuania by our partner UAB DPD Lietuva. UAB DPD Lietuva is the leading in Lithuania and one of the largest parcel delivery companies in Europe. Many years of experience and a professional team ensure fast and reliable delivery of goods.

DPD courier will deliver the parcel to your home, office or any other address of your choice.

Delivery price in Lithuania

The cost of delivery depends on the weight of the shipment. Prices are shown in € including VAT:

Weight	Price
up to 2 kg	€4.50
up to 5 kg	€6.01
up to 10 kg	€8.81
up to 20 kg	€9.60
up to 31.5 kg	€11.48
up to 50 kg	€15.13
up to 75 kg	€18.29
up to 100 kg	€23.82
up to 200 kg	€31.20

Delivery to the Curonian Spit costs an additional 25 € on top of the standard price calculated according to the volume and weight of the shipment.

Restrictions on the volumes and weights of the package of the shipment

We will also deliver packages of larger dimensions or weight (when sending details such as body parts, engine, gearbox, etc.), but they may be subject to a higher delivery fee than the estimated delivery fee, which is agreed upon separately by contacting the buyer.

Delivery terms

The duration of preparing an order for shipment or picking it up depends on whether the necessary goods are in our warehouse at the time of ordering. The balance of the goods is visible immediately after selecting the desired product in the online store:

• If all the goods are in stock, then we will prepare the order for shipment or pick-up within 1 business day from the date of payment. You will be informed about the prepared order by e-mail.
• If all the necessary items are not in stock, we will prepare the order for shipment immediately as soon as we receive it. This can take between 3 and 20 business days from the date of payment.

The courier will deliver your order within 1-2 working days (except for the Curonian Spit) from the date of preparation of the product. The courier delivers the goods according to the predetermined route, so there is no possibility to choose the exact delivery time. In the evening before delivery, you will receive an SMS message (or a notification to the Viber app if you use it) with the shipment number and an online link. By clicking on it, you will be able to control the delivery of your parcel: change the delivery address, day or redirect the parcel to the most convenient DPD parcel locker. This is convenient if your plans have changed and you are unable to accept the shipment on the scheduled delivery date.

On the morning of the delivery day, you will be informed about the estimated delivery time of the parcel by SMS (or by a message to the Viber app if you use it). The message will indicate the arrival time of the courier in a time interval of 1 hour, e.g. 09:50-10:50.

There are cases when the ordered goods cannot be delivered on time, but rarely. This can happen:

• If the ordered product is produced and it is not in the manufacturer’s warehouse. You may then have to wait up to a few months;
• due to transport problems, the fault of the post office, courier service or other third parties.

PICKING UP GOODS ON DELIVERY

During the delivery of the goods, at the request of the courier, you will need to show an identity document. When accepting the ordered shipment, check its quality in the presence of the warehouse employee. If you notice damage to the packaging and/or the product, discrepancies in the product contents:

• immediately notify the courier who delivered the shipment;
• In the delivery document of the shipment, note that the package has damages and fill in the certificate of damage/non-conformity of the package together with the courier;
• inspect the goods inside the packages and, if damaged, note them in the report;
• Capture damage in photos. Photos will be required for the return procedure;
• If the packaging is intact, there is no need to inspect the goods in the presence of the warehouse employee.

Upon acceptance of the ordered goods and signing the delivery document without comments, the delivery is deemed to have been made in good order and we accept no liability for:

• damage to the goods, unless such damage is due to a manufacturing defect;
• discrepancies in the composition of the goods, provided that these discrepancies can be detected on external inspection of the goods.

If the parcel you have ordered is heavier than 31.5 kg, you will need to help the courier to lift it out of the car.

PICKING UP GOODS FROM THE WAREHOUSE

When picking up goods from the warehouse, you will need to show an identity document at the request of the warehouse employee. When accepting the ordered shipment, check its quality in the presence of the warehouse employee. If you notice damage to the packaging and/or the product, discrepancies in the product contents:

• immediately notify the warehouse worker who delivered the shipment;
• in the document of submission of the shipment, note that the package has damages and fill in the certificate of damage/non-conformity of the package together with the warehouse employee;
• inspect the goods inside the packages and, if damaged, note them in the report;
• Capture damage in photos. Photos will be required for the return procedure;
• If the packaging is intact, there is no need to inspect the goods in the presence of the warehouse employee.

Upon acceptance of the ordered item and signing the shipment document without comments, the shipment is deemed to have been delivered in an orderly manner and we do not accept responsibility for:

• damage to the goods, unless such damage is due to a manufacturing defect;
• discrepancies in the composition of the goods, provided that these discrepancies can be detected on external inspection of the goods.

Pick-up address: