This document sets out the terms and conditions for the warranty (the “Warranty”) for this Greenworks electric or battery product (the “Product”). The Warranty is issued by Greenworks (“Greenworks”).

To the extent permitted by law, this Warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written, statutory, express or implied. Greenworks disclaims all statutory and implied warranties, including, without limitation, warranties of merchantability and fitness of the Product for a particular purpose and warranties against hidden or latent defects related to the Product, to the extent permitted by law. In so far as such warranties cannot be disclaimed, Greenworks limits the duration and remedies of such warranties to the duration of this Warranty and, at Greenworks’s option, the repair and replacement services described below.

Warranty Period:
Consumer/ Private usage
• Products and chargers   36 months
• Batteries                       24 months

Commercial usage
• Products and chargers   12 months
• Batteries                      12 months

Applicability
Commercial usage is when the Product is purchased and used by a company, an organization or any other legal person (a “Commercial Party”). 
Consumer usage is when the Product is purchased and used by a consumer (a “Consumer”).
Rental usage is not covered by this warranty.
If a Commercial Party transfers the ownership of the Product to a third party on the second-hand market, the Warranty immediately ceases to apply. If a consumer sell to a consumer the warranty lapses.
The Warranty Period starts on the date of purchase of the Product and must be documented by a dated invoice or receipt (end user).
 

Warranty Coverage and Limitations
The Warranty covers repair or replacement of any part of the Product that is proven to be defective in material or workmanship under normal use, excluding normal wear and tear (including, but not limited to, normal fading of painted or plated surfaces, sheet peeling, and other natural deterioration), during the applicable Warranty Period. 
Warranty repairs and/or replacements will be made without charge for labor and/or replacement parts. Any defect parts or Products which are replaced under this Warranty may be kept by and becomes the exclusive property of Greenworks. 
Any part replaced under this Warranty will be considered as part of the original Product, and the Warranty applicable to replaced parts or Products will expire on the date of expiration of the original Warranty Period.

This Warranty does not apply in the event
• of misusage of the Product such as overloading;
• of usage of non-genuine spare parts and accessories together with the Product;
• of exposure of the Product to soot and smoke, chemical agents, bird droppings, water, corrosive materials or corrosive environments;
• of collision, neglect, unauthorized alteration, misuse, incorporation or use of unsuitable attachments or parts;
• the Product has been incorrectly connected to a power supply or the wrong power or voltage has been used;
• damage to the Product occurs as a result of incorrect maintenance;
• the user has used operating methods other than those indicated in the owner’s manual of the Product;
• any modification of the Product has been made; or
• the original identification markings of the Product have been altered or removed or if the CE marking is missing. 
Furthermore, the Warranty does not cover any
• consumable parts including but not limited to tire, bearings, cables, belts, cutting blades, collecting bags, carbon brushes, chucks, power cords, drill bits, sanding plates, carry cases, saw chains, trimmer lines, trimmer head knob etc.; or
• cleaning, adjustment, and normal periodic maintenance work (i.e. blade sharpening and belt and cable adjustments).

Auger and paddle assemblies, skid shoes, and scraper bars of snow throwers/snow blowers, tiller tines of roto-tillers, mower blades and mower deck housings are specifically not warranted against impact damage including, but not limited to, abrasive damage.
 
Battery
The warranty covers mechanical failures and defects in workmanship.
A battery is a consumable product, and its ability to store the same amount of energy decreases over time.

Spare parts
The warranty period for spare parts is 6 (six) months. This does not apply on spare parts used for warranty repairs or consumable parts.

Practical
• All servicing of the Product during the Warranty Period, should be made by an authorized Greenworks service dealer in order for the Warranty to apply (or by equal professional service provider).

• If the end user suspects that a unit with a possible defect could be covered by factory warranty, shall the end user return the defect product to the point of purchase for warranty evaluation. 
For some countries and in certain cases the Product may be forwarded to a central service center by the authorized Greenworks service dealer. In such cases the Commercial Party or the Consumer (as applicable) shall ensure that the Product is prepared and packed safely without any hazardous contents, either by him-/herself or through the authorized Greenworks service dealer together with a detailed description of the experienced defect. 
Except as provided in this Warranty and to the maximum extent permitted by law, Greenworks is not responsible for any direct, special, incidental or consequential damages, resulting from any breach of warranty of condition, or under any other legal theory, including but not limited to loss of use, loss of revenue, loss of actual or anticipated profits (including loss of profits on contracts), loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation or any indirect or consequential loss or damage howsoever caused including the replacement of parts or the Product.
The foregoing limitation shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions. 
The Warranty is valid within the European Union, Switzerland, Norway, Iceland and Liechtenstein, Ukraine.

The conditions can be updated without further notice.

For the Product warranty please fill the form:

Your Company name *Please enter your company name

Email Address

Phone

Purchase date *

Please choose original end-user purcase date (warranty start date)

Date of fault *

Please choose item fault date

Fill in serial number *Example GWX1234567

Product SKU number *Example 2926707

Product code *Example G24B2

Fault description *Please enter the details of your request. A member of our support staff will respond as soon as possible.

Check list for item inspection *The product does NOT work with another batteryThe battery does not charge in another charger (min test time 4 hours)Tool works with another batteryItem has no external damage

Defective item label picture with serial number *

Choose FileNo file chosenDelete uploaded file

Please upload label

Item fault picture (video) *

Drag and Drop (or) Choose Files

Please upload media with item fault

Copy of end-user purchase receipt *

Choose FileNo file chosenDelete uploaded file

Please upload copy of end-user purchase receipt (invoice)

If item will be replaced it should be send to *End userRetailer

Receiver name *Please enter the name and phone

Replacement item delivery address *Please enter warranty item (replacement case only) delivery address if warranty is approved

House, apartment *

City *

State/Province

ZIP / Postal Code *

Country *AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua & BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCaribbean NetherlandsCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench South TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island And Mcdonald IslandHondurasHong Kong SAR ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao SAR ChinaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoriesPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint HelenaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and South SandwichSouth KoreaSouth SudanSpainSri LankaSt. BarthélemySt. MartinSt. Pierre & MiquelonSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyriaSão Tomé & PríncipeTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad & TobagoTunisiaTurkeyTurkmenistanTurks & Caicos IslandsTuvaluU.S. Virgin IslandsUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of America (USA)UruguayUzbekistanVanuatuVatican CityVenezuelaVietnamWallis And Futuna IslandsWestern SaharaYemenZambiaZimbabwe

Your Reference

Submit

If Product is to be repaired, please deliver it to the service partner at:

UAB “Robotų servisas”

info@robotuservisas.lt

+370 607 90010
Ukmergės 322, 2nd floor, Vilnius
Įmonės kodas 305582116
PVM mokėtojo kodas LT100013236210
AB SEB bankas Kodas: 70440
Sąskaita: LT787044090100420901

Battery guide

Introduction

All Globe Tools batteries produced today are Lithium-Ion batteries. They are basically the same as used in laptop computers, tablets, electric cars and more.

The battery delivers high power from full to empty. A huge benefit compared to i.e., conventional car batteries is that they only drain out a very small amount during storage, a fully charged battery can be stored over 20 years without losing all its power.  The battery also does not get damaged if completely drained during storage.

Self-diagnosis

The battery makes internal checking of cells and circuits from time to time, if the battery is left with very low charge level for longtime storage, the self-diagnosis may drain the battery to a “low safety limit”, were the Battery Management System (BMS) puts the battery in “recovery mode” to keep it safe (See below description how to get the battery out from “recovery mode”).

Storage

For general storage always store the battery indoors in a non- humid environment. Store the battery between +5C to +45C. Avoid direct sunlight, chemicals, heat radiation and other hostile environments.

The battery does not need to be recharged during longtime storage as described above.

Lifetime

A battery that is “normally” used can last for more than 1000 cycles. A cycle is when the battery goes from fully charged to empty and back to fully charged again. A battery is to consider as a consumable product and will eventually lose its ability to store the same amount of energy as when it was new.

New battery

A new battery is charged up to 30% when delivered.

There is a “run in period” for a new battery, it will reach its full capacity after 8-10 cycles.

Temperature

Warm and cold temperatures affect the battery. The normal usage span is -20C to +45C. The battery can be used below and above these limits, but the BMS may shut the battery down to avoid it from being damaged. The usage time will be shorter in cold conditions.

If the BMS shuts off the battery store the battery in above mentioned temperature span for approx. 30 minutes to allow it to return to working temperature.

Charging

The battery can be recharged no matter the power it holds for the moment. To charge it when at i.e. 40% or 75% does not affect the battery negatively.

The charger will sense the status of the battery and charge it accordingly.

Please see the charger’s manual for details about status indicators, as they may vary.

Allow a battery that is warm from usage to cool down before recharging. Some chargers have internal fans to cool the battery when charging, but the battery may still need to cool on its own first.

The battery will be warm when charging.

Be sure to press the battery all the way into the charger until “click”.

Charge the battery between temperature +5C and +45C (keep out of direct sunlight).

When the battery reaches 100% charge the charger stop the charging.

Recovery mode

If the battery is completely drained and does not take “normal” charge it might be in recovery mode. In that case place the battery in the charger for 20h. The charger will “recover” the battery and after this the battery will work and charge as normal. This does not affect the lifetime of the battery. The charger also shows normal charging, the green light flashes.

Usage

When in use the battery will get warm. The more power that is required the warmer the battery will get. This is normal. The BMS will shut the battery if it gets too warm to protect it.

Allow the battery to cool down before recharging.

Troubleshooting

If the battery does not charge under normal circumstances, please make sure that:

• The charger works.
• The battery is fully inserted in the charger (click sound).
• The ambient temperature is between stated values.

If above does not solve the issue, then allow the battery to go through the recovery recharge mentioned above. If this does not wake up the battery it might be subject for factory warranty, if still within the warranty period (see warranty terms and conditions).

Recycling

Globe Tools participates in recycling processes in each region where we have sales.  Globe Tools contributes to public recycling stations via an annual fee. The batteries contain valuable material that will be recycled in the battery recycling process.

Globe Tools does not recommend trying to repair damaged batteries.

Go green, use Globe Tools products, and recycle.

SPARE PARTS

For spare parts please check the Greenworks Online Catalogue